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πŸ’¬ Support & Guidance

How can we help you today?

Find quick answers to common questions about designing, printing, group cards, and billing.

🎨 Getting Started πŸ–¨οΈ Printing & Envelopes πŸ‘₯ Group Cards & RSVPs πŸ’³ Billing & Plans

🎨 Getting Started & Designing

How do I customize a card template? +
Click on any template from our catalog and hit "Customize this card". This opens the Cardyla Studio editor where you can edit text, change fonts, swap photos, add stickers, and customize the message inside.
Can I start with a completely blank canvas? +
Yes! From the Template Browser or Dashboard, select "Blank Canvas" to start from scratch. You can pick between standard 5"x7" folded cards, flat cards, square stationery, or ISO A6 formats.
How does the AI Card Creator work? +
Inside the editor or during card creation, tell Cardyla who the card is for and the mood (funny, sentimental, heartfelt, rhyming poem). Our AI assistant writes tailored greetings and matching layout suggestions instantly.

πŸ–¨οΈ Printing & Print Workshop

What printer paper works best for home printing? +
We recommend 80lb to 110lb (216–300 GSM) smooth white cardstock. When printing the PDF from Cardyla, make sure your printer scale is set to "Actual Size" (100%) rather than "Fit to Page" to maintain exact 5"x7" folded dimensions.
How does the Envelope Maker tool work? +
Cardyla’s Print Workshop calculates precise envelope dielines that match your card artwork. Simply print on standard Letter or A4 paper, cut along the solid lines, and fold along the dotted guides to create a custom envelope.

πŸ‘₯ Group Cards & RSVP Events

Do group card signers need an account to sign? +
No! Anyone with your private invite link can write a message, pick a decorative font, and attach a photo or sticker without needing to sign up or download an app.
Can I print a group card after everyone has signed? +
Yes. Group cards can be downloaded as print-ready folded A9 sheets, high-resolution PDF booklets, or delivered digitally via an animated interactive eCard link.

πŸ’³ Subscriptions & Billing

What is included in Cardyla Pro? +
Cardyla Pro gives you unlimited access to 10,000+ premium templates, 100% watermark-free HD exports (300 DPI), unlimited AI generator usage, 1-click photo background removal, matching envelope skins, and unlimited multi-signer group cards.
How easy is it to cancel my subscription? +
Very easy with zero dark patterns. You can turn off auto-renewal anytime from your Account Settings with a single click. Your Pro access remains active until the end of your prepaid billing period, with no cancellation fees.

Still have questions?

Our friendly support team is here to help you get the most out of your studio.

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